How the Premier League uses AI to boost fan experiences and score new business goals
Business
Alex Livesey/Getty Images
ZDNET's key takeaways
The Premier League is working with Adobe to exploit generative AI.
Explorations show customers want to create, not just consume content.
Long-term hyper-personalisation goals should be approached carefully.
The English Premier League football season starts this weekend. With 1.8 billion people watching the competition in 900 million homes across 189 countries (streaming on Peacock), it would seem there's limited scope for emerging technology to boost supporter engagement. However, Alexandra Willis, director of digital media at the Premier League, has other ideas.
Willis told ZDNET that while UK-based supporters are the lifeblood of the Premier League, new supporters around the globe have varied demands and requirements. She said the organisation's digital transformation strategy focuses on finding ways to serve all football fans.
Also: What is digital transformation? Everything you need to know about how technology is changing...