AI-powered mindfulness: The human element of innovation
Technology tamfitronics Almost every business across the globe now uses Artificial Intelligence (AI) in some form. The trick is to ensure they are cashing in on the promise of the technology with real, tangible benefits. At Avaya, our enterprise customers using AI in the contact center report a65% reduction in after-call workand a50% increase in efficiencywith solutions like conversational AI and AI analytics – and that’s just the tip of the iceberg.At the same time, we hear about the dark side of AI with concerns around job displacement, data security and privacy, and minimizing the human touch. But as with any technological investment, AI is what companies make of it. AI investments can also serve as a unifier between humans and technology – helping us to learn better, communicate clearly, and connect faster.At Avaya,we see...