Guests define what luxury means today
Technology tamfitronics In this week’s episode of the Hotel Moment podcast, Shannon Knapp, President and CEO of The Leading Hotels of the World, joins Karen Stephens, Revinate CMO, to offer a comprehensive perspective on what goes into creating a luxury experience and why that experience means nothing without the right technology and staff that knows how to use it. Shannon also provides historical context around how hoteliers have approached luxury in the past, and why guests have assumed leadership in luxury experiences today.Tune in and get motivated to narrow your hotel’s focus on the guest experience, listen to guests’ definition of luxury, and choose the right technology to personalize those luxury experiences.Meet your hostAs Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and...